Dr Fazeela Khan-Osborne: Raise Your Standards

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Dr Fazeela Khan-Osborne says: “Become a practice that offers the highest standard of care"

Are some of your dental practice regulars dropping off, or treatment plans remaining incomplete? Your practice should have protocols in place to gather patient feedback, there are many reasons why patients don’t go ahead with treatment, and gathering their comments will help you develop better patient understanding.

One study into patients’ experiences found they cherished, above all, “a supportive and caring dentist, and a dedicated dental team” and being viewed as an individual. When dentistry is patient-focussed, people feel well looked after and that there is a genuine commitment from the practice to improve and protect their health and general wellbeing.

Quality care is appropriate care. Many practices have found skill mix to be an effective way to manage workflows, with different bits of dentistry delivered by the appropriate member of the team who is qualified to do so. Dental hygienists and dental therapists can deliver preventive-maintenance consultations, for example, that allow them to really get to know the patient, and build good relationships that support loyalty and treatment acceptance.

Plenty of practices now have a treatment-coordinator, to guide people through their options, and establish a liaison, or bridge between the individual and the clinical team.

Dentists, gain more time and freedom to focus on complex procedures and challenging problems. As a dentist, you might be seeing issues that you are unable to treat, because you have not currently got the skills and knowledge to do so, so are having to refer these people out instead. Now could be the perfect time to address this, and take on more training.

Training in dental implantology would be an excellent path. More patients are choosing dental implants, as a predictable and enduring long-term option. After completing quality training, you will be able to treat implant patients in your own practice to the benefit of your patients and your dental team.

When your practice offers dental implants, everyone will have their part to play in helping patients keep the implant stable, and maintain a perfect balance of function and aesthetics for many years to come, and adding this valuable new revenue stream will be good for business.

Also, with the help of a mentor, you can keep developing the skills you need to tackle more complex situations – including those who thought the only option left for them was an extraction.

For accredited postgraduate training in implant dentistry, The One to One Implant Education’s Postgraduate Diploma in Implant Dentistry is the ideal choice. Overseen by leading clinicians and lecturers, the course combines key areas to make you a successful implant dentist, including treatment planning, placement, soft tissue management, the laboratory/clinician interface, guided bone regeneration, full arch implant restoration and peri-implantitis.

With a substantial portion of the teaching time dedicated to live surgery, The One to One Implant Education’s programmes have a tiered peer mentor system, with every delegate receiving a tutor who has completed the course. This mentor will continue to guide you long after your training has completed.

By investing in extra and expert training, you will be able to confidently offer a full range of dental solutions that will help support your ongoing success and future growth.


Dr Fazeela Khan-Osborne is the founding clinician of the FACE dental implant multi-disciplinary team for the One to One Dental Clinic based on Harley Street, London. She has also been involved in developing treatment modalities for peri-implantitis within clinical practice.

Dr Khan-Osborne is also the Founding Course Lead for the One to One Education Programme, now in its 20th year. To reserve your place or to find out more, please visit
https://121implanteducation.co.uk or call 020 7486 0000

As a former Lead Tutor on the Diploma in Implant Dentistry course at the Royal College of Surgeons (England), Dr Khan-Osborne lectures worldwide on implant dentistry and is an active full member of the Association of Dental Implantology, the British Academy of Aesthetic Dentistry and the International Congress of Oral Implantologists.